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What to Know Before You Buy

A buyer’s guide from browsing to delivery

Helpful Terminology

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Wood Veneer
A thin layer of real wood that is sliced, peeled, or sawn from a larger piece of timber and used to cover the surfaces of furniture, cabinetry, doors, and other objects.

Mortise and Tenon Joint
A traditional woodworking joint where a projecting piece (tenon) from one component is inserted into a corresponding hole (mortise) in another component, creating a strong and secure connection. This joint is widely used in furniture and carpentry to join pieces of wood at right angles, providing stability and resisting lateral forces.

Lock Set
A complete assembly that includes various components designed to secure and control the access to a door. It typically consists of a locking mechanism (such as a latch, deadbolt, or both), handles or knobs for operation, a strike plate that receives the latch or bolt, and any necessary hardware like keys or thumb turns. Lock sets come in various styles and configurations to suit different security and aesthetic requirements.

Transom
Refers to a horizontal crossbar or window that is positioned above a door or a larger window. Transom windows are commonly found in various architectural styles, including traditional, Victorian, and Colonial.

Inactive Door / Stationary Door
The inactive door in a double door arrangement remains stationary until unlocked. This door is typically unlocked by disengaging the flush bolts or slide bolts from the top and bottom of the door unit. Often, a divider known as a t-astragal is attached to the door, which is necessary to complete the seal when the active door is closed, yet allows for a seamless opening with both doors are open. The inactive door does not require a handle, though if a matching handle is desired, it's often termed a 'dummy handle'."

Tempered Glass
Type of safety glass that undergoes a rapid heating and cooling process to increase its strength. This process creates surface compression and inner tension, giving tempered glass its unique breakage pattern of small, harmless fragments.

Frequently Asked QuestionsFAQs

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What are the benefits to fiberglass doors over wood?
While wood doors are great, certain installation locations might be better suited for fiberglass doors. In some cases, homes may lack adequate protection for wood doors, potentially voiding their warranty. Areas lacking sufficient overhangs to shield the door from direct sunlight, rain, or snow are well suited for fiberglass door installations.

What is the doors.com return policy?
Eligible purchases can be returned within three (3) days of receiving the shipment. However, prehung orders, orders with factory finishes, and custom orders cannot be returned as they are tailored to your specific requirements.

Read More: https://www.doors.com/pages/return-and-refund-policy

What happens if my order arrives damaged?

It is your responsibility to inspect the freight for damages or missing components upon delivery. If your order is damaged, we kindly ask that you refuse the delivery and promptly contact our customer service.

If the freight packaging seems undamaged, the driver may not be required to wait while you inspect your items. In such cases, it's important to inspect the freight immediately upon receipt and report any damages or shortages.

For further information, please refer to our shipping and returns policy.

How do I track my order?
Upon shipment of your order, you will receive an email containing the name of the freight carrier, along with a link to their website and tracking information. For real-time tracking updates, kindly visit the freight carrier's website and provide your tracking number. Please note that if your order has multiple items, each some items may have separate delivery date and tracking details.

How long will it take to get my order?
The lead time for your order depends on its type. Here are the typical lead times:

- Door slabs (door only, no frame) typically ship within 7-10 business days, with most manufacturers.

- Prehung units (door with frame) typically ship within 3-5 weeks, with most manufacturers.

- A factory finish typically adds an additional week to the above lead times.

*Custom doors will require additional time.

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Explore our manufacturers warranty coverage by clicking here. Learn about the extent of protection for your purchases, including terms, duration, and conditions. With our commitment to quality and customer satisfaction, your peace of mind is our priority.

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Delve deeper into the details of our purchase terms and conditions by following the link provided. Understanding our terms ensures a transparent and satisfactory shopping experience tailored to your needs.

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