Overseas Ordering Information

AIRMAIL POSTAGE:
At checkout the minimum cost for airmail shipping to overseas locations ($11.00) will be charged with your order. There is so many locations and so many different shipping rates for the different countries that it's not practical to set up our shopping cart to configure these out at checkout time. After we recieve your order, it will be carefully packaged, weighed and sent the best / cheapest way possible, whether it be global priority, regular airmail rate, or parcel post. All you will pay past the $11.00 minimum is the actual postage costs. Bead orders or other small items that can be fit into a 9-1/2"x12" mailer, for instance never go beyond this $11.00 minimum where ever they are shipped. We know shipping can be expensive and we go out of our way to make sure you spend just what you have to and no more. Simply choose the 'Overseas Airmail' postage option and our staff will figure the postage for you and automatically charge your card a second time for any additional postage amounts if need be.

BE AWARE: The airmail postage option will not include insurance. If the value of your merchandise is greater than you can afford to lose, then we strongly recommend using registered airmail (see below). We are not be responsible for lost or damaged items mailed out by non-registered mail.

REGISTERED AIRMAIL / GUARANTEED DELIVERY:
The post office charges an additional $10.15 per package for it's registered service. With this service, packages are critically tracked and don't ever get lost, nor do they get inspected by customs as often (it's none of their business what we send you and how much it costs anyway!) We know it costs a bit more, but we like to use this service so your packages arrive safe, guaranteed and without any unpleasant bills from customs as a suprise. Simply choose the 'Overseas Registered Airmail' postage option during checkout and our shopping cart will charge you the $21.15 minimum. After our staff packs your order, we will charge you a second time for any additional postage funds if needed. As above with airmail, you will be charged the $21.15 minimum at check out and will only be charged a second time to pay the actual postage costs that go above this amount. If registered airmail is not available for your package due to size or country regulations, we will default to insured parcel post and do our best to keep the declared values low. Regardless, if you choose this option, we guarantee your packages safe arrival at the lowest possible cost to you.

VISA, MASTERCARD, DISCOVER / NOVUS, or AMERICAN EXPRESS
SECURE ONLINE ORDERING:
We've spent every effort to make our shopping site safe, secure and user friendly for Doors fans from all over the World. If you experience problems with our shopping cart, please feel free to use one of the other methods (below) for submitting your order, or use our secure back up order form where your card will be processed manually by our staff - it's located at:
https://doors.securesites.net/cgi-bin/schargeit.cgi

WE NOW CAN ACCEPT PAYPAL
We are still perfecting a system of doing this more easily, but in the mean time, please email us your intended order and let us know what you need, your preferred method of shipping (Airmail or Registered Airmail) and the email address you intend to pay from. We will package your order and email a paypal invoice to you for the total amount including correct postage. All invoices are to be paid in US$ Dollars. The email address to send paypal order requests to is: kerry@doors.com (This is also our paypal address)

PHONE US:
(801) 224-7390 We're here 24 hours a day to take your orders! Please have your order, your card number and expiration date ready before dialing. Be aware: our order taker ONLY speaks English.

FAX US:
(801) 224-5723 Completed order forms can be printed out from our shopping cart and FAX'ed to us. If you're not using our official order forms please be sure you include your name, address, your charge card number, it's expiration date, your phone number, and an email address or a FAX number where we can contact you with questions relating to your order if we need to. Unless all information is provided your order can not and will not be processed.

MAIL IN YOUR ORDER:
1. RESERVE YOUR ITEMS:
If you would like to send payments to us through the mail system, please contact us first by writing, calling, or by e-mail to check the availability of the items you want and to reserve those items until your payment arrives. Many items on our list are one-of-a-kinds.
2. SEND IN PAYMENT:
We can accept international money orders payable in US funds or US cash, but we recommend that if you are sending cash, you carefully conceal it or send it via registered mail for your own protection. Please send all orders to:

TDM Inc, PO Box 1441, Orem, UT 84059-1441, United States

FOR ALL OTHER QUESTIONS:

Call  (801) 224-7390                        FAX  (801) 224-5723                        or E-mail us!

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